Privacy Policy

Marshwood Automations LLC, a Georgia limited liability company ("Marshwood Automations," "we," "us" or "our"), builds and runs AI automation services for businesses, including AI voice agents, text and email messaging, and workflow automation. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website at marshwoodautomations.com (the "Site") and to our services (the "Services").

Information we collect

Information you give us. When you fill out a form, sign up, book a meeting, chat with the assistant on our Site, call or text us, or become a client, we collect details such as your name, business name, email address, phone number, website, job title, details about your business, and the information you include in your messages.

Information from calls, chats and messages. If you call or text a number we operate, use the AI chat or voice assistant on our Site, or try one of our AI voice demos, we collect your phone number (if any), the content of the conversation, and, for voice conversations, audio and a written transcript. We tell you when you are speaking with an AI assistant and when a conversation is recorded or transcribed.

Payment information. Clients pay through Stripe. Stripe collects and processes your card or bank details. We do not store full card or bank account numbers, and we receive only limited information from Stripe, such as the last four digits, the payment amount and the payment status.

Information collected automatically. Our Site and the tools we use may collect your IP address, device and browser type, pages visited, referring website and the date and time of your visit, using cookies, local storage and similar technologies, including to keep a chat conversation connected as you move between pages.

Information about our clients' customers. When we build and run services for a client, such as an AI receptionist, we process the contact details and conversations of that client's customers on the client's behalf. In that case the client decides what information is collected and why, and we handle it as the client's service provider. If you contacted one of our clients and have questions about your information, please contact that business directly.

How we use information

We use information to respond to your inquiries and book meetings; provide, run, test and improve our Services; send you messages you have asked for or agreed to receive, including text messages and emails; process payments and send invoices; secure our Site and prevent fraud and abuse; understand how people use our Site and Services; comply with legal obligations; and enforce our terms.

Text messages and email

Our forms include two separate, optional checkboxes: one to receive text messages about your inquiry, account and appointments, and one to receive occasional promotional texts. Neither is required to submit a form or to buy anything from us. If you agree, we use your mobile number only for the kinds of messages you chose. You can stop text messages at any time by replying STOP, and get help by replying HELP. Our SMS Terms, in our Terms of Service, explain the details. We do not sell, rent or share mobile phone numbers or text messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Information shared with service providers who help us deliver messages, such as our messaging platform and carriers, is used only to deliver those messages.

You can unsubscribe from marketing emails using the link in any email we send, or by contacting us.

AI and call recording

We use artificial intelligence, including speech recognition, language models and synthetic voices supplied by third-party providers, to run voice, chat and messaging features. These providers process call audio, transcripts and messages to provide the service on our behalf. Some states require the consent of everyone on a call before it can be recorded. We tell you when a call is recorded or transcribed, and by staying on the call you agree to this. If you do not want to be recorded, tell us or end the call.

Who we share information with

We share information only as described here:

• Service providers that help us run our business, such as our client, messaging, scheduling and website hosting platform, telephone and text carriers, AI model, speech and voice providers, email and workspace tools (Google), analytics tools, and payment processing (Stripe). They may use the information only to provide services to us.
• Our clients, when we collect information from you on their behalf.
• Professional advisers, such as lawyers, accountants and insurers.
• Authorities and other parties, when the law requires it or to protect our rights, safety or property, or the rights, safety or property of others.
• A buyer or successor, if our business is sold or reorganized.

We do not sell or share your personal information, and we do not use advertising or visitor-identification trackers on the Site. The sharing described above never includes mobile phone numbers or text messaging opt-in data and consent, except with service providers that help us deliver our messages. We do not share this information with any third parties or affiliates for marketing or promotional purposes.

Cookies and similar technologies

We keep the Site simple. It does not use advertising cookies, cross-site tracking or visitor-identification tools, so there is no cookie banner.

A few features load from service providers and may use cookies, local storage or similar technologies to work:

• Chat assistant. The chat window on the Site is run by our messaging platform provider. It stores a conversation ID in your browser so the conversation stays connected as you move between pages, and it records the conversation as described above.
• Forms and booking. Our demo, sign-up and scheduling forms are provided by the same platform. They receive the information you enter and basic technical details needed to submit it, such as your IP address and browser type.
• Fonts. The Site loads its typefaces from Google Fonts, which receives your IP address and browser details when the fonts load.

We use what these features collect only to run the Site and respond to you. You can block or delete cookies in your browser settings, though the chat and forms may not work as intended.

How long we keep information

We keep information for as long as we need it for the purposes above, including to meet legal, tax, accounting and security requirements. After that, we delete or de-identify it.

Security

We use reasonable technical and organizational measures to protect information, including access controls and encrypted connections. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop sending you messages, by emailing us at support@marshwoodautomations.com. Depending on where you live, you may have additional rights under state privacy laws, such as the right to know what we collect and to opt out of certain uses. We will respond within the time the law requires. We will not discriminate against you for exercising your rights. We may need to verify your identity before acting on a request.

Children

Our Site and Services are for businesses and are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

Links to other sites

Our Site may link to websites we do not control. Their privacy practices are their own, and we encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on the Site with a new effective date.

Contact us

Marshwood Automations LLC
Email: support@marshwoodautomations.com