Terms of Service

These Terms of Service (the "Terms") are an agreement between you and Marshwood Automations LLC, a Georgia limited liability company ("Marshwood Automations," "we," "us" or "our"). They govern your use of our website at marshwoodautomations.com (the "Site") and the AI automation services we provide (the "Services"). By using the Site or Services you agree to these Terms. If you do not agree, do not use them. If you are using the Services for a business, you confirm you can bind that business to these Terms.

The Services

We design, build, configure and run AI automation for businesses, including AI voice agents, text and email messaging, customer follow-up, scheduling and workflow automation. The specific scope, deliverables, pricing and timeline for a client are set out in a proposal, order form or service agreement ("Order"). Signing up on the Site does not create an Order or any obligation to pay; an Order takes effect only when both parties sign it. If an Order conflicts with these Terms, the Order controls for that project.

Client responsibilities

If you are a client, you agree to give us accurate information and timely access we need to do the work; to use the Services only for lawful purposes; and to make sure you have the legal right to contact the people you ask us to reach. You are responsible for getting and keeping every consent required by law, including the written consent required before sending marketing text messages or making automated or AI-voice calls under the Telephone Consumer Protection Act and similar laws, and for honoring opt-out requests, do-not-call rules and quiet hours. You are also responsible for any disclosures required when calls are recorded or when an AI voice speaks. We may refuse or pause any campaign we believe is unlawful or likely to harm our carriers' or platforms' standing.

AI and automated outputs

The Services, and the AI assistant on our Site, use artificial intelligence, which can make mistakes, produce inaccurate or incomplete statements and behave unexpectedly. We test our work, but we do not guarantee that AI outputs will be accurate, complete or suitable for any particular purpose. You are responsible for reviewing the Services' behavior, setting the instructions and limits you want, and not relying on them for legal, medical, financial, emergency or other critical decisions.

Fees and payment

You agree to pay the fees stated in your Order. Unless the Order says otherwise, fees are billed in US dollars through Stripe, invoices are due on receipt or by the date stated, and recurring fees renew automatically each billing period until cancelled. Third-party costs, such as platform subscriptions, telephone minutes, text messages, AI usage and carrier registration fees, are separate from our fees and may be billed to you at cost or directly by the provider, as set out in your Order. Late payments may result in suspension of the Services. Fees are non-refundable except where the Order or the law says otherwise. Taxes, if any, are your responsibility.

Cancellation and termination

You may cancel recurring Services by giving us written notice before your next billing date, or as set out in your Order. We may suspend or terminate the Site or Services at any time if you breach these Terms, if required by law or by a carrier or platform, or if we reasonably believe your use creates risk. After termination, amounts you owe remain due, and sections that by their nature should survive will continue to apply.

Third-party platforms

The Services rely on third-party platforms and providers, including our client and messaging platform, telephone and text carriers, AI model and voice providers, Stripe and Google. Their availability, pricing, policies and performance are outside our control, and we are not responsible for outages, changes or restrictions they impose. You agree to follow their terms and acceptable-use rules that apply to your use.

Ownership and licenses

We own the Site and our tools, templates, prompts, workflows and know-how, including improvements to them. When you pay in full, you receive a non-exclusive right to use the deliverables we create for you in your own business, as described in your Order. You keep ownership of your content and data, and you give us the right to use them to provide the Services to you. We may use anonymous, aggregated information that cannot identify you or your customers to improve our Services.

Confidentiality

Each party will keep the other's non-public business information confidential and will use it only for the Services, except where disclosure is required by law or needed to provide the Services with our providers.

Acceptable use of the Site

You agree not to misuse the Site, including by attempting to gain unauthorized access, interfering with its operation, scraping it, introducing malware, or using it or its AI assistant to send unlawful, deceptive or harassing content.

Disclaimer of warranties

The Site and Services are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Services will be uninterrupted, error-free or produce any particular business result, such as inquiries, appointments or revenue, except for any guarantee expressly stated in your Order.

Limitation of liability

To the fullest extent the law allows, Marshwood Automations will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, even if we were told they were possible. Our total liability for any claim related to the Site or Services will not exceed the amount you paid us for the Services in the three months before the claim arose. Some laws do not allow these limits, so they apply only to the extent permitted.

Indemnification

You agree to defend and indemnify Marshwood Automations and its owners and personnel against claims, losses and expenses, including reasonable attorneys' fees, arising from your content, your instructions to us, your contact lists and campaigns, your failure to get required consents, or your violation of law or these Terms.

SMS Terms (text messaging program)

Program. Marshwood Automations LLC sends text messages to people who give us their mobile number and agree to receive them. There are two kinds of messages, and you choose each one separately: (1) messages about your inquiry, account and appointments, such as confirmations and reminders; and (2) occasional promotional messages, such as tips and offers.

How you opt in. You opt in by checking the matching consent box on a form on our Site, by texting a keyword we publish, or by otherwise agreeing in writing. The boxes are optional and unchecked by default. Consent to texts is not a condition of buying anything from us.

Frequency and costs. Message frequency varies. Message and data rates may apply, according to your mobile plan. We do not charge for texts, but your carrier may.

Opting out and help. Reply STOP at any time to stop receiving messages. You will get a final confirmation message, and we will not text you again unless you opt back in. Reply HELP for help, or email us at support@marshwoodautomations.com. If you opt out of one type of message, we will treat the opt-out as covering all marketing messages from us.

Carriers. Carriers are not liable for delayed or undelivered messages.

Your information. We do not sell or share your mobile number or opt-in consent with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy for details.

Governing law and disputes

Georgia law governs these Terms, without regard to conflict-of-law rules. You and we agree that any dispute will be brought in the state or federal courts located in Chatham County, Georgia, and you consent to their jurisdiction. Before filing a claim, each side agrees to contact the other and try to resolve the dispute informally for at least 30 days.

Changes to these Terms

We may update these Terms from time to time by posting the updated version on the Site with a new effective date. Continued use of the Site or Services after the update means you accept the changes. Changes to an Order require a signed agreement.

General

These Terms and any Order are the whole agreement between you and us about the Site and Services. If any part is unenforceable, the rest stays in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our written consent, and we may assign them in connection with a sale or reorganization of our business.

Contact us

Marshwood Automations LLC
Email: support@marshwoodautomations.com